1. Q: CAN I PICK UP MY ORDER?
A: No, Ohmyhandbags does not have a pick up option.
2. Q: Do you have any warranty or guarantee on your products?
A: Our company promise you 100% satisfaction and we offer 14 days unconditional return policy
3. Q: Why is your price so inexpensive?
A: Actually these are the wholesale price for our customers because most of our customers are long-time customers and they stock our bags in large quantities.
4. Q: Do you have the minimum order required?
A: No MOQ required.
5. Q: Where are these products shipped from?
A: We will ship most of our products from our sales department.
6. Q: Hong long is the shipment?
A: For customers from the USA, UK, Canada, most customers can receive their goods in 7-12 business days after the payment. We will ship the goods by DHL or Fedex shipment.
7. Q: Can I track the package online?
A: Yes, you can track your package online. Once we ship your package out, we will email the tracking number to you. The tracking number will be available in 48-72 hours.
8. Q When will I receive my items?
All items are produced and shipped from our facility within 8 to 12 business days from the time of purchase. Standard shipping times, then apply. Click the tracking information located in your confirmation email to view your shipping details and lead time. Deliveries may take longer for international orders due to customs regulations within your country. Please contact us : Mail: info@ohmyhandbags.us.com if your order hasn’t arrived within the expected lead time.
10. Q Where is my item?
You can view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships).
11. Q What methods of payment do you accept?
We accept all major credit and debit cards, including Visa, MasterCard.
12. Q Do you accept PayPal?
Yes
13. Q Do you accept Pre-Paid gift cards?
Yes, we accept pre-paid gift cards from all major credit card companies.
14. Q Do you ship internationally?
Currently, we are shipping domestic and to USA only. However, we will be adding an affordable international shipping option in the next 7-12 days.
15. Q How much does it cost to ship to my country?
Shipping is free all over USA & other countries
16. Q Your page is not loading, what’s happening?
Please contact us and tell us about the issue you are having so that we can fix it ASAP.
17. Q Do I keep getting an error message, what’s happening?
Please contact us and tell us about the issue you are having so that we can fix it ASAP.
18. Q I just noticed that I chose the wrong item by mistake, can you swap my product?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!
19. Q I just noticed that I chose the wrong size by mistake, can you fix this?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!
20. Q I just noticed that I entered the wrong shipping address. What should I do?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item ships, then we can make the change. Otherwise, we will have to wait until the item is returned to us.
21. Q What is your return/exchange policy?
Return Instruction
If you would like to return an item to ohmyhandbags.us.com, please follow the instructions below within 14 days of delivery. Safely pack the things within the original packaging that came with the merchandise . All Handbags must be returned in fitness .If the Handbags received is broken , please contact Customer Service.
Exchange
so as to exchange a product please contact us at Mail: info@ohmyhandbags.us.com
What happens if the item was “Returned to Sender”?
If your order has been listed as “undeliverable” and returned back to us, we will ship the package to you at no additional cost
Customer Support 24/7
Mail: info@ohmyhandbags.us.com
Phone : +1 (510) 514-0439